28. Order cancellation or order request

An order placed on the Foxenia.ro website can be canceled by the customer in writing, by e-mail or SMS to the addresses in Contact information . The cancellation of the order is valid only if it is communicated no later than the next day at 8°°, the date of the SMS or e-mail if the product has NOT left us. After this date, the requirements in the Refunds and Returns Policy chapter apply. You cannot cancel an order that is being delivered to the recipient, so that you have not received it.

Other valid reasons for canceling the order request or order are:

• the customer does not respond to SMS or phone or email at the time of shipping the products and we do not have confirmation that the products can still be received;
• the delivery times requested by the customer are shorter than the minimum delivery times proposed by us, consequently they cannot be achieved;
• the delivery data (telephone, address, e-mail...) is incomplete, wrong or false;
• customer located far from Fan Courier's coverage area (over 20Km) or the incidence of transport to the destination exceeds 10% of the value of the products in the order request. It is possible to request advance payment for the product and/or updated transport;
• pending orders, unpaid online, although the customer checked online payment with a bank card but did not complete the payment, so we do not have confirmation of the payment from the bank;
• products missing/unavailable in stock or products with zero prices/incorrect price;
• failure to comply with the requirements in the Return Policy chapter will result in the cancellation of future orders/deliveries;
• The consumer who does not pick up/receive the ordered products and does not pay for the return shipping will be refused, in the future, for other deliveries.
• violation or attempted violation of any requirements of this document which could generate unjustified additional costs for AltConcept srl.